Which password is which: client area, cPanel, e-mail, FTP, database and WordPress

The short answer: a site with e-mail and a database has six or seven different passwords, and each one only works in one place. “I changed the password and it still says it is wrong” is almost always someone typing one place’s password into another. This table says where each one works and where it is changed.

The password map

Password What for Where to change it
My MozOut Invoices, services, domains, support tickets. Recovering access to your account; once inside, the password is changed in the account details.
cPanel The hosting panel: files, databases, e-mail accounts. Change your cPanel password / recover.
E-mail mailbox Reading and sending the mail of one address (webmail, phone, Outlook). Change an e-mail account password / recover.
FTP account Uploading files with a program like FileZilla. In cPanel, in the FTP accounts section: FTP accounts and connecting with FileZilla.
Database user Connecting a program (a site, a WordPress) to the database. In cPanel, under databases. If you change it, you must update the site file that uses it: Database user.
WordPress administrator Logging in to the WordPress site’s dashboard. Change the WordPress administrator password.
VPS (SSH or Remote Desktop) Logging in to the server, if you have a VPS. See Create an SSH key / Windows VPS.

How not to get lost

1 Use a password manager and a different password at each place: A strong password and a password manager.
2 Write next to each one the address where it works and the username, not only the password.
3 When you change one, think what depends on it. Changing the database password without changing the site file that uses it stops the site. Changing a mailbox password means changing it on the phone and in Outlook.
4 Switch on two-step verification wherever there is one (My MozOut, for example): How to enable two-factor authentication.
5 Do not send passwords by e-mail or put them on the site: Keeping passwords out of your code.
To give someone access (a developer, an accountant), create them an access of their own instead of giving them your passwords: Giving access without handing over your password.

Not sure which password you are missing? Open a ticket saying where you are trying to log in (without sending any password).

Open a support ticket

SEE ALSO

Account area, cPanel or webmail: which login do you need?

A strong password and a password manager: how to stop reusing the same one

Locked out: password, two-step authentication and the recovery e-mail

Giving a developer access to your site without handing over your password

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