Articles

How to contact MozOut We are reachable through several channels. Picking the right one first time saves you waiting — a technical request...
How to open a support ticket and see the history A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in...
How to unblock your IP address Our servers run a firewall that automatically blocks IP addresses with too many failed access attempts. It is...
How to change your registration e-mail The e-mail on your account is how you receive invoices, tickets and login links. Keep it up to date — it is your...
How to change your My MozOut password Changing your My MozOut password takes less than a minute and interrupts none of your services. Before you start:...
How to manage sub-accounts If more than one person in your company needs access to My MozOut — finance, support, a developer — you don't have...
How to update your registration details Your account details — name, company, address and phone — are used on invoices and to identify you when you contact...
How to enable or disable two-factor authentication (2FA) Two-factor authentication (2FA) adds a second step to logging in to My MozOut: after your password, you also confirm...
How to recover access to your account Can't log in to My MozOut? In most cases you can get back in yourself in a couple of minutes — no need to wait for...
About MozOut MozOut is a web hosting, domain and professional e-mail provider, in business since 2020. This page explains who we...
About the RLX Group MozOut is part of the RLX group, a technology group with operations in Mozambique, Angola and the United States....
Your site is down — what to check first The site doesn't open. Before assuming the server is down, these checks tell you which of the four usual causes it...
The affiliate programme If you recommend us to clients or colleagues, the affiliate programme pays you a commission on what they spend. It's...
How far our support goes: what we handle and what is yours Hosting is like mains water: we make sure it reaches the tap, at pressure and without interruptions. What you...
How to recover your My MozOut password If you cannot get into My MozOut because you do not remember the password, the reset is immediate and you can do it...
What MozOut AI does, and what it does not MozOut AI is the automated assistant that answers in the chat on our website and inside My MozOut, and that can also...
How to make a complaint and how we handle it Not everything goes well. When it does not, we want to know — and we want to hear it from you, rather than on social...
How to use AI on your phone, and what never to type into it In Mozambique, plenty of people work from a phone and do not always have a computer to hand. Artificial intelligence...
Where our servers are, and what that means for your site It is a fair question and rarely answered plainly: where is my site, physically? The answer matters for three...
Which countries can buy from us, and which portal to use Short answer: from any country. We have no blocked countries, we do not require you to live in Mozambique or Angola,...
Being found on Google: Business Profile, Search Console and the basics Having a website is not the same as being found. They are different things, and the second does not happen by itself...
Putting WhatsApp on your site: the link, the button and the ready-written message In Mozambique, WhatsApp is where business conversations happen. A contact form gives you a message somebody reads...
Ordinary WhatsApp, Business or the Cloud API: which suits your business We call four different things «WhatsApp», and choosing the wrong one costs money or costs the number. One is free...
SMS marketing: Sender ID, the rules here, and how to write one that works SMS has an advantage no other channel has here: it reaches everybody, without depending on internet access, an...
Broadcast lists, groups and channels: which reaches whom, and the rule nobody knows Inside WhatsApp there are three ways to speak to many people at once, and they are very different from each other....