How to change your registration e-mail

The e-mail on your account is how you receive invoices, tickets and login links. Keep it up to date — it is your main line of communication with us.

If you still have access to the current e-mail

1 Log in to My MozOut and open My Details, in the profile menu (top right).
2 Click the pencil icon next to the E-mail field and type the new address, then confirm it.
3 Enter your account password to authorise the change.
4 We send a confirmation link to the new address — open it and click Confirm my e-mail.
Nothing arrived? Check the Spam / Junk folder. The link expires after a while — if it does, repeat the process to get a new one.

If you no longer have access to the current e-mail

In that case the change cannot be confirmed automatically, since the confirmation goes to the new address but the request needs to be tied to your account. Open a support ticket instead.

1 Tell us the domain or service on the account, and the new e-mail you want to use.
2 Our team confirms your identity against the account details on file before making the change.
For your protection, we only change the account e-mail after confirming you are the account holder. This can take a little longer than the self-service flow above.

Lost access to your e-mail? Open a ticket and we will sort it out.

Open a support ticket

SEE ALSO

How to change your portal password

How to manage sub-accounts

How to update your registration details

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