The short answer: WooCommerce tells your code whenever an order changes status, through the woocommerce_order_status_changed action. Hook a function onto that action that calls our SMS API with the customer's billing phone and a text for each status.
Which statuses to notify
| WooCommerce status |
When it happens |
Example SMS |
| processing |
Payment received, order being prepared |
We have received your order 4521. We will let you know when it ships. |
| completed |
Order fulfilled or delivered |
Your order 4521 is on its way. Thank you! |
| on-hold |
Waiting for a bank transfer or reference payment |
Order 4521 is awaiting payment. The details are in the e-mail we sent you. |
What each status means is explained in WooCommerce order statuses explained. Do not notify them all: two or three moments are enough.
The code
Define the key in wp-config.php, away from your theme code, with define('RLX_SMS_CHAVE', 'prod_...'); and add:
// in a plugin of your own or the child theme functions.php
add_action('woocommerce_order_status_changed', function ($id, $de, $para, $order) {
$textos = [
'processing' => 'We have received your order %s. We will let you know when it ships.',
'completed' => 'Your order %s is on its way. Thank you!',
];
if (empty($textos[$para]) || !$order->get_billing_phone()) { return; }
wp_remote_post('https://api.mozout.com/v1/sms/messages', [
'timeout' => 10,
'headers' => [
'Authorization' => 'Bearer ' . RLX_SMS_CHAVE,
'Content-Type' => 'application/json',
'Idempotency-Key' => 'encomenda-' . $id . '-' . $para,
],
'body' => wp_json_encode([
'number' => $order->get_billing_phone(),
'text' => sprintf($textos[$para], $order->get_order_number()),
]),
]);
}, 10, 4);
| 1 |
The key is created on the API page in My MozOut, with only sms:write.
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| 2 |
The phone is the order's billing phone. Ask for it at checkout in the right format: our API accepts numbers with or without the country code, because the system can tell the country from the first digit: 841234567 goes to Mozambique and 923456789 to Angola. So +258 84 123 4567 and 258841234567 are the same number as 841234567.
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| 3 |
The Idempotency-Key combines the order id and the status: the same change never produces two SMS.
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| 4 |
The 10-second timeout stops a network problem from slowing down the customer's or the admin's page.
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Keep an eye on characters. In Portuguese, letters such as "ã" or "ç" switch the message to Unicode and each part holds fewer characters; in English this rarely happens. Check the cost in how many credits an SMS uses.
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Test with a sandbox_ key and a test order: the request is checked but not sent or charged. Switch to the prod_ key once everything is right.
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Want to text your WooCommerce customers? See the API page and create the key.
See the API page
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Angola
Brasil
Kenya
Moçambique
Nigeria
Portugal
South Africa
United Kingdom
United States
International
