Setting up your mailbox on a Huawei phone without Google apps

E-mail·· 60 views· 3 min read

The short answer: many recent Huawei phones come without Google's apps, so there is no Gmail app to set your mailbox up in. You do not need it: the built-in Email app connects to your mailbox over IMAP, with mail.yourcompany.com as the server, port 993 with SSL/TLS to receive and 465 with SSL/TLS to send.

What you need

Setting Value
Address and username the full mailbox address
Password the mailbox password
Incoming IMAP, mail.yourcompany.com, port 993, SSL/TLS
Outgoing SMTP, mail.yourcompany.com, port 465, SSL/TLS (or 587 with STARTTLS), with sign-in required

Step by step in the Email app

Menu names change a little between system versions, but the path is this:

1 Open the Email app. The first time, it shows a list of account types; if you already have an account, go to settings and add an account.
2 Choose "Other" (not the free webmail services in the list).
3 Enter the full address and the password and choose manual setup, so the app does not guess.
4 Choose IMAP as the account type.
5 Incoming: server mail.yourcompany.com, security SSL/TLS, port 993, username = the full address.
6 Outgoing: server mail.yourcompany.com, security SSL/TLS, port 465, and turn on "require sign-in", with the same username and password.
7 Save and send a test message to another address of yours.

If it will not connect

What you see What it usually is
Wrong password or authentication failed The password is not the mailbox one, or the username is missing the full address. Check by logging in to webmail.
Certificate warning The server you typed is not mail.yourcompany.com. Fix the name instead of accepting the warning.
Receives but does not send Outgoing sign-in is off, or the port and security do not match (465 with SSL/TLS, 587 with STARTTLS).
Used to work and stopped The mailbox password changed and the phone still has the old one.
Prefer another app? The e-mail apps you install from AppGallery use the same settings. The field names change; the values do not. See also other e-mail apps on your phone.
Choose IMAP, not POP, if you use the same mailbox on a computer or in webmail. With POP, the phone can download the messages and delete them from the server.

Phone will not connect to your mailbox? Open a ticket with the phone model and the error message.

Open a support ticket

SEE ALSO

How to set up your e-mail on Android

Other e-mail apps on your phone: Gmail, Samsung Email and Outlook, with the same settings

How to set up your e-mail on iPhone or iPad

POP or IMAP: which to choose, and what you lose by picking wrong

How to access your webmail

A lost or stolen phone or laptop with the company e-mail on it: what to do first

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