How to set up your e-mail in eM Client

E-mail·· 42 views· 3 min read

The short answer: eM Client is an e-mail program for Windows and Mac that brings mail, calendar and contacts together. Setting it up with your mailbox takes a few minutes: address, password, IMAP on port 993 with SSL/TLS and SMTP on port 465 with SSL/TLS, with mail.yourcompany.com as the server for both. The program usually finds the settings by itself; if it does not, you type them in.

What you need to hand

Setting Value
Address the full mailbox address, for example ana@yourcompany.com
Password the mailbox password
Incoming server (IMAP) mail.yourcompany.com, port 993, SSL/TLS
Outgoing server (SMTP) mail.yourcompany.com, port 465, SSL/TLS, or 587 with STARTTLS
Outgoing authentication yes, with the same username and password

Before you start, check the password by logging in to webmail. If that works, any error in the program is a setup problem.

Step by step

1 Open eM Client and, from the menu, go to Accounts and add a new account (on first launch, the wizard opens by itself).
2 Choose Mail and then Other (not Google or Microsoft: your mailbox is IMAP).
3 Type the full address and continue. eM Client tries to find the settings. If it does, check the server is mail.yourcompany.com and enter the password.
4 If it does not, pick manual setup and fill in the table above: IMAP 993 with SSL/TLS for incoming, SMTP 465 with SSL/TLS for outgoing, and tick that the outgoing server requires authentication.
5 Finish and wait for the first sync. A mailbox with years of mail takes longer the first time.
6 Send a test message to another address of yours and reply to it, to check both incoming and outgoing.

After setup

1 Check the special folders (Sent, Drafts, Trash) in the account settings so they match the server's. If they are mixed up, messages sent from the program do not show in webmail or on your phone.
2 Create your signature in the program settings: what to put in a signature.
3 Your calendar and contacts are connected separately, with the details in calendars and contacts on your own domain.
Do not pick POP unless you know what it does. With POP, messages can leave the server and live only on this computer, disappearing from your phone and webmail. For a mailbox used on more than one device, IMAP is always the right choice: POP or IMAP.
Keeps asking for the password? It is almost always the wrong password saved in the program, or your IP address blocked after several failed attempts. See why your IP gets blocked.

eM Client will not connect to your mailbox? Open a ticket with the error message it shows.

Open a support ticket

SEE ALSO

How to set up your e-mail in Thunderbird

POP or IMAP: which to choose, and what you lose by picking wrong

How to access your webmail

Calendars and contacts on your own domain

Adding a signature to your e-mails: webmail, computer and phone

Webmail or an e-mail app: which one to read your mail with

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