How to set up your e-mail in Outlook 2016 and 2019

Outlook 2016 and 2019 share the same account wizard. It may configure itself automatically; if not, switch to manual setup.

Setting it up

1 Open Outlook and, on the first screen (or via File → Add Account), type your e-mail address.
2 Click Advanced options and tick Let me set up my account manually, then Connect.
3 Choose IMAP as the account type.
4 Fill in the incoming and outgoing server settings:
Setting Incoming (IMAP) Outgoing (SMTP)
Server mail.yourdomain.com — replace with your own domain
Port 993 465
Security SSL/TLS SSL/TLS
If port 465 does not work: use 587 with STARTTLS for the outgoing server. Some mobile carriers and corporate networks block 465, and Outlook reports 0x80042109. Port 587 does the same job and usually gets through.

Username: your full e-mail address — Password: the mailbox password you set in cPanel (not your portal or cPanel password).

5 Enter your password when asked, then finish. Outlook tests the connection automatically before completing setup.
Choosing IMAP vs POP is permanent. Once the account is created you can't switch the protocol — you would need to remove it and set it up again.

Connection test failing? Send us the exact error and we'll help.

Open a support ticket

SEE ALSO

If an error code shows up: Common Outlook errors: 0x800CCC0E, password prompts and more.

Receiving but not sending? Why your e-mail is not sending or receiving.

PROFESSIONAL E-MAIL

Your e-mail should carry your company name.

Mailboxes on your own domain, with webmail, antispam and automatic setup on phone and desktop.

See e-mail plans

Works in Outlook, on your phone and in the browser

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