Articles

How to pay your invoice All your invoices live in My MozOut, and there are several ways to settle them. Some confirm instantly and activate...
How to reactivate a suspended or terminated plan A service here is never suspended without warning, and reactivating it is simpler than you might expect. Suspended...
How to upgrade or downgrade your plan Outgrown your plan - or paying for more than you use? You can change plan yourself from My MozOut, without opening a...
Bank transfer: the five stages until your payment is confirmed Paying by bank transfer is not like paying with mKesh, M-Pesa or e-Mola: with those, the system tells us instantly...
How to cancel a service and keep only the domain There is one fear we hear far too often: “if I cancel the hosting, do I lose the domain?”. The answer is no - and it...
Why your invoice shows this amount, and the billing calendar Two questions reach us nearly every week: why is the first invoice not the price of the plan? and why did I get two...
Refunds and cancellations: what comes back, when, and what does not Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund...
Which currency you pay in, and why your bank charged something else Your account bills in one currency, and it is always the same one: on this brand invoices are issued in the US...
Renewing and changing your billing cycle, and saved payment methods Paying monthly or yearly does not change the service - it changes how much you pay and how many times a year you...
What actually happens when you change plan: files, dates and the money already paid How to request a plan change is in how to upgrade or downgrade your plan. What almost nobody explains - and it is...
Paying by card: how it works, and what can go wrong Payment methods are not the same everywhere. The list that applies to you is the one shown on the invoice screen...
Asking for a quote: what to fill in and what you get People buying for a company, an institution or a tender can rarely just click «order». They need a document first:...
Which payment methods are available where you are The honest answer is that it depends on where you are, and that it changes over time. So we do not write it down...
Your invoice: billing details, tax and receipts Every invoice we issue answers three questions: whose name it is in, what tax was applied, and what proves you have...