Service and repair status SMS: received, quote ready, finished and ready to collect

The short answer: garages, repair services, laundries, tailors and laboratories gain a lot from four texts: received (with the job number), quote ready, finished and ready to collect. Customers stop calling to ask «is it done yet?», and your team stops answering those calls.

The four messages

Stage	Example
Received	We have your phone. Job no. 2231. We will text you the quote.
Quote ready	Job no. 2231: the quote is 3,200 USD. To approve it, call [PHONE].
Finished	Job no. 2231: the repair is finished and tested.
Ready to collect	Hi Tomas, your car is ready. You can collect it today until 5pm.

Finished and ready to collect can be a single message if they happen at the same moment. What matters is that every text carries the job number, the same as on the ticket in the customer's hand.

Customers cannot approve the quote by replying. Named senders, NETMSG included, do not receive replies. Say in the message how to approve: a phone number, your website or a visit to the counter.

With or without a system

If you use repair management software, connect it to the API: each change in the job status calls POST /v1/sms/messages with that stage's text, and an Idempotency-Key such as job-2231-ready prevents repeat texts when someone saves twice.

If you do not, send by hand from the SMS Center in My MozOut: keep the four messages as templates, with the job number in square brackets to fill in, and send from the customer's contact. The walkthrough is in a one-off transactional SMS at the counter.

Take care

1	Take the number at the counter and confirm it by reading it back. One wrong digit sends the notice to a stranger.

2	Keep what you found on the device out of the SMS (photos, chats, accounts): saying it is ready is enough.

3	Writing in Portuguese? Leave out letters such as «ã» or «ç» so the text fits in one part.

A device nobody came back for? A simple reminder after a few days, with your opening hours, usually does it. Write it once and keep it as a template.

Want every repair to keep the customer posted on its own? See Transactional SMS.

See Transactional SMS

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