How to request a Sender ID: name rules, documents and the review

The short answer: in My MozOut, open the SMS page, go to Senders and click “Request a sender with my name”. Choose the name (up to 5 in one request) and the country, pay the invoice and send your company documents. The review takes up to 48 business hours and the answer comes by e-mail.

Before you request: pick the name carefully

The name has up to 11 characters: letters, numbers and spaces. Pick something your customers recognise at a glance, ideally your brand name or a short form of it. Have a second option ready: if the first is not allowed, you propose another without paying again.

Remember the request is per country: the same name for Mozambique and Angola is two requests, at $50.00 each. What changes for the recipient is in what a Sender ID is.

The request, step by step

1	Open the request. In My MozOut: SMS page, Senders, “Request a sender with my name”.

2	Choose the names and countries. You can request up to 5 names at once. Each name in each country is one line on the same invoice.

3	Pay the invoice with your usual payment methods. Once it is paid, you receive the template letter by e-mail.

4	Upload the documents in My MozOut: a signed and stamped letter, a copy of the representative's ID and the business licence or Boletim da República (BR). For Angola, instead of the BR, the Diário da República or the business licence.

5	Say how you will use the name: the organisation that will use it, the purpose and a sample message.

6	Wait for the review. It takes up to 48 business hours, and you get an e-mail with the answer.

Organisation, purpose and sample message

What you give	For example
Organisation	The company or organisation that will send under the name, the same as on the documents.
Purpose	What the name is for: order notices, appointment reminders, notices to parents, campaigns.
Sample message	Padaria Sol: Hi Ana, your order is ready. You can collect it today until 5pm.

Requested several names in the same country? The documents you sent for one company can cover your other pending requests in that country. You choose which ones, and there is no need to upload them again.

The possible answers

Answer	What to do
Approved	It is ready to use. Pick it as the sender when you send.
More documents needed	Upload in My MozOut whatever the e-mail asks for.
Name not allowed	Propose another name, without paying again, and send the documents again.
Rejected	The request was not accepted. If you have questions about why, open a support ticket.

You can also request senders and track their status through the API: see sending SMS through the API.

While you wait, keep sending with NETMSG. The free sender is always available, so there is no need to hold back your customer notices. See when NETMSG is enough.

Ready to put your company name on your SMS? See the Sender ID price and make the request in My MozOut.

See SMS prices

Categories

Categories

Support