We are reachable through several channels. Picking the right one first time saves you waiting — a technical request sent to sales takes longer to resolve than one that went straight to the right department.
Channels and hours
| Channel | When it answers | |
| 24 hours a day | +27 78 823 3325 | |
| Panel ticket | 24 hours a day | The channel we recommend: tied to your account and keeps the history |
| 24 hours a day | Answered in working hours; for urgent matters use WhatsApp or the panel | |
| Phone call | 08:00 to 16:00 | +27 78 823 3325 |
A site down or e-mail stopped at night is a case for WhatsApp or a panel ticket — the two channels that work at any hour. A phone call suits sales conversations and administrative questions better, within hours.
Which channel for your case
| Subject | Department | |
| Site down, e-mail, cPanel, technical problems | Technical | support@mozout.com |
| Invoices, payments, receipts, refunds | Billing | sales@mozout.com |
| New plans, quotes, upgrades | Sales | sales@mozout.com |
| Bringing a site from another provider | Migration customers only, via My MozOut |
support@mozout.com |
| The best channel is a support ticket in My MozOut. It is tied to your account, lets you attach files, keeps the full history and never gets lost in spam — unlike e-mail. See how to open a ticket and view its history. |
General contacts
| My MozOut | My MozOut |
| Website | www.mozout.com |
| General e-mail | info@mozout.com |
How to be helped faster
Most of the delay in a request does not come from us: it comes from having to ask for things that could have arrived in the first message. Always include:
| • The domain involved — many customers have more than one service |
| • The exact error message, or a screenshot |
| • When it started and what changed just before |
| • What you have already tried, so we do not repeat the same steps |
| Never send passwords by e-mail or WhatsApp. If we need access, we will ask through the support ticket, which is an authenticated channel — and you can reset it straight afterwards. |
Before contacting us
Many questions are already answered in the Knowledgebase — accessing cPanel, creating e-mail, paying an invoice, pointing a domain. A quick look there often solves it on the spot, with no waiting.
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Ready to talk to us? Open a support ticket |
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SEE ALSO How to open a support ticket and see the history How to unblock your IP address |
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