A service here is never suspended without warning, and reactivating it is simpler than you might expect.
Suspended
If an invoice goes unpaid for 7 days past its due date, the service is suspended — the site and mailboxes stop responding, but every file, e-mail and database stays exactly as it was.
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Once the payment is confirmed, the service reactivates automatically — there is no waiting period and nothing else to request.
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No manual step needed. Unlike some hosts, you don't need to open a ticket or wait for staff to unsuspend the account — it happens the moment the payment clears. Want to roll a file or database back to an earlier point once you're back? See how to restore data with JetBackup.
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Terminated
If the invoice stays unpaid for 15 days in total, the service is terminated, not just suspended, and cannot simply be "switched back on". Backups run automatically every day, in the early hours of the morning, while an account is active, but once a service is terminated, only the last backup taken before termination is kept — not a rolling history — and only for a limited time.
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Contact support to request restoration — the sooner after termination, the better the chance of success.
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We quote a restore fee based on how long it's been since termination, calculated from your plan's monthly price:
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| Time since termination |
Restore fee |
| Up to 30 days | 2× your plan's monthly price |
| Up to 90 days | 3× your plan's monthly price |
| Up to 180 days | 4× your plan's monthly price |
| Up to 1 year | 6× your plan's monthly price |
Once you approve the quote, we start the restore right away.
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This isn't guaranteed, and it isn't free. Restoration depends on the backup still being intact and available, and gets less certain the longer you wait. After 1 year, the data is permanently deleted and can no longer be restored at any price.
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