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Notice · 13/11/2026

Microsoft email outage (Outlook and Microsoft 365): the problem is not on our side

Our email servers are working normally. The outage is Microsoft’s and affects Outlook and Microsoft 365.

Since the afternoon of 12 November 2026, Microsoft has had an outage in Exchange Online, the email service behind Microsoft 365. It affects Outlook as well as Teams, SharePoint and other Microsoft services, in several countries. Microsoft is working on a fix, says there are no signs of a cyberattack and has not yet said when it will be resolved.

What this means for you

1Our email servers are working normally. Messages keep arriving in the mailboxes you have with us.
2If you read email in Outlook (especially the new Outlook, Outlook on mobile or on the web), it may not sync, because these versions go through Microsoft’s services.
3Messages to Microsoft addresses (Hotmail, Outlook, Live or companies on Microsoft 365) may be delayed. Our server retries automatically.

What you can do now

Email you have with us

Use webmail: go to webmail.yourdomain or, in My MozOut, open your hosting and click Webmail.

You can also use your phone’s mail app. Do not delete the account in Outlook or change your password because of this.

Email on Microsoft 365

Only Microsoft can fix it. Follow the status in the Microsoft 365 admin center (incident EX1550543).

See the step-by-step article.

We will let you know by email and here in our announcements as soon as Microsoft fixes the problem.

Questions? Contact us through a support ticket in My MozOut or on the WhatsApp number in our website footer.

Open a support ticket



Sexta-feira, 13 de Novembro de 2026





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